ayuhoki Privacy Policy
This page describes what we collect when you use ayuhoki and how we keep that data protected. We take your privacy seriously and operate under strict data-handling practices. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or place bets on our sportsbook and live-dealer tables, we collect information necessary to verify your identity and process your transactions.
Our data practices comply with applicable privacy regulations in supported jurisdictions. We do not sell your personal information to third parties. We use your data only to operate ayuhoki, prevent fraud, and fulfil legal obligations. This policy explains your rights and how you can contact us if you have concerns about your data.
What data we collect on ayuhoki
When you register an account on ayuhoki, we collect your email address, phone number, full name, date of birth, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations. We also collect your payment method details—the bank account or wallet you use to deposit and withdraw funds.
We collect transaction data: deposit amounts, withdrawal requests, bet history, game results, and timestamps. We collect device information: your IP address, browser type, operating system, and device identifier. We use this data to detect fraud, prevent account abuse, and improve our platform's performance on mobile devices.
We collect identity documents: a copy of your government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these securely and delete them after seven years, as required by anti-money-laundering law.
We do not collect unnecessary data
We ask only for information required to operate ayuhoki and comply with law. We do not track your browsing history outside our platform or sell your data to advertisers.
How we use your data
We use your personal information to verify your identity, process your deposits and withdrawals, and settle your bets. When you deposit via DANA, e-wallet, mobile banking, or local payment, we share your transaction details with those payment providers to complete the transfer. When you withdraw to online payment, e-wallet, mobile banking, or local payment, we share your bank account details with those institutions.
We use your data to detect fraud and prevent account abuse. We monitor for suspicious activity—multiple failed login attempts, unusual betting patterns, or rapid deposits and withdrawals. We may freeze your account pending investigation if we detect potential fraud.
We use your data to improve ayuhoki. We analyse how users interact with our live-dealer tables, sportsbook markets, and slot games. We use this analysis to optimise our mobile app, reduce loading times, and improve low-bandwidth streaming for users in areas with slower internet connections.
We use your data to comply with law. We retain transaction records for seven years to satisfy anti-money-laundering requirements. We may disclose your data to law enforcement if required by court order or legal process.
Third-party processors and data location
We work with payment processors, identity-verification services, and cloud-hosting providers. These third parties process your data only on our instruction and are bound by confidentiality agreements. We do not control their data practices, but we select partners that meet our security standards.
Our servers may be located outside your jurisdiction. Your data may be transferred to and stored in countries with different privacy laws. By using ayuhoki, you consent to this transfer. We encrypt your data in transit and at rest to protect it during transfer and storage.
Your rights on ayuhoki
You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this within 30 days.
You have the right to correct inaccurate data. If your name, address, or payment details are wrong, contact us and we will update your account.
You have the right to request deletion of your data. Once your account is closed and all transactions are settled, we will delete your personal information except where we are required by law to retain it (typically seven years for transaction records).
You have the right to object to certain uses of your data. If you do not want us to use your data for fraud detection or platform improvement, contact us. However, we cannot disable fraud detection without compromising account security.
Cookies and tracking
We use cookies to keep you logged into ayuhoki and to remember your preferences. These are essential cookies and cannot be disabled without breaking core functionality. We do not use cookies to track you across other websites.
We use session cookies (temporary) to maintain your login during a single session. We use persistent cookies (long-term) to remember your language preference and login status across visits. You can delete cookies in your browser settings, but this will log you out of ayuhoki.
How we protect your data
We use SSL encryption to protect data in transit between your device and our servers. We use industry-standard encryption to protect data at rest. We restrict access to your data to employees and contractors who need it to operate ayuhoki. We conduct regular security audits and penetration testing.
We cannot guarantee absolute security. If we detect a data breach, we will notify affected users and relevant authorities as required by law. We maintain incident-response procedures to contain breaches and prevent further unauthorised access.
Contact us about your data
If you have questions about this privacy policy or want to exercise your rights, contact our support team. We respond to data-access requests within 30 days. We respond to other inquiries within five business days.
Our privacy practices apply to all users of ayuhoki, regardless of location. Our services are available only where local law permits. Users are responsible for verifying that their use of ayuhoki complies with applicable privacy and data-protection laws in their jurisdiction.