ayuhoki Platform Account Terms

Account opening on ayuhoki starts with email verification, identity confirmation, and selection of a deposit method. We require these steps to comply with anti-money-laundering regulations and to protect your account from unauthorised access. Once verified, you can fund your account using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers via mobile banking, local payment, online payment, and e-wallet.

Our terms govern how we operate the platform, what we expect from users, and how disputes are resolved. We speak plainly about our policies rather than hiding behind legal jargon. This document covers account responsibilities, deposit and withdrawal rules, bonus terms, and the jurisdiction limits that apply to our service.

By creating an account on ayuhoki, you agree to these terms. If you do not agree with any part, you should not use our platform. We update these terms periodically, and we notify users of material changes via email or in-app notification.

Account opening and verification on ayuhoki

When you create an account on ayuhoki, we collect your email address, phone number, full name, date of birth, and residential address. We use this information to verify your identity and to comply with local regulations. We do not share your personal data with third parties except where required by law or to process your payments.

We require identity verification before your first withdrawal. You will upload a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). Our verification team reviews these documents and typically completes the process within one business day. If we need clarification, we contact you via email.

Your account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect unauthorised access, contact our support team immediately. We will freeze your account pending investigation and restore it once we confirm the issue is resolved.

Deposits and withdrawals

We accept deposits via six major Indonesian payment wallets: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also process bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are instant once your payment gateway confirms the transaction. Your account balance is updated immediately, and you can place bets or join live-dealer tables right away.

Withdrawals are processed to the same payment method you used for your deposit. If you deposited via mobile banking, your withdrawal returns to local payment. We do not charge withdrawal fees, but your payment provider may apply their own charges. Withdrawals are subject to verification windows—we do not process requests during bank holidays like Idul Fitri or Idul Adha, and processing may take additional days during these periods.

We reserve the right to request additional documentation before processing large withdrawals. This is a standard anti-fraud measure and helps us comply with regulatory requirements.

Bonus and promotional terms on ayuhoki

We occasionally offer promotional bonuses to new or existing users. Any bonus we advertise comes with specific terms: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawing), and eligible game categories. We display these terms clearly before you claim a bonus, and you must accept them explicitly.

Bonuses are non-transferable and cannot be withdrawn as cash. They can only be used to place bets. If you withdraw your account balance before meeting the playthrough requirement, any unclaimed bonus is forfeited. We reserve the right to cancel a bonus if we detect abuse or violation of our terms.

Game rules and settlement

Our sportsbook, live-dealer tables, and slot games each have specific rules. We publish these rules in-app and on our website. For sportsbook markets, we settle based on official league rulings. For live-dealer games, settlement is automatic once the croupier reveals the outcome. For slots, results are determined by our random-number generator and settled instantly.

If a match is postponed, abandoned, or voided, we return stakes to affected accounts. If a live-dealer table experiences a technical fault, we void the affected round and return stakes. We do not replay rounds or reverse settled outcomes except in cases of documented system error.

Dispute resolution

If you believe we have made an error or treated you unfairly, contact our support team with details of your complaint. We investigate disputes within five business days and respond with our findings. If you remain unsatisfied, you can escalate to our management team for a final review.

We do not offer external dispute resolution or arbitration at this time. Our decision on disputes is final. However, users retain the right to pursue legal remedies through their local courts if they believe we have violated applicable law.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer our platform in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to ayuhoki and use of our sportsbook, live-dealer tables, and slot games comply with applicable law in their region.

We may restrict or terminate access to users in certain jurisdictions without notice. We may also suspend accounts if we detect activity that violates local law or our terms. Suspended accounts may be reopened if the user demonstrates compliance with applicable regulations.

Account closure and data retention

You can close your ayuhoki account at any time by contacting our support team. We will process your request within five business days. Any remaining balance will be withdrawn to your registered payment method. Once your account is closed, we retain your data for seven years to comply with anti-money-laundering regulations, then delete it.

We may close your account if we detect fraud, violation of our terms, or activity that breaches local law. Account closure is permanent—we do not reopen closed accounts.

Our commitment on ayuhoki

We operate ayuhoki with transparency and fairness. We do not faonline paymentcate odds, match data, or game outcomes. We settle all bets and games automatically based on official results or our certified random-number generator. We protect your account with encryption and verification protocols. We process deposits and withdrawals promptly using trusted payment partners like e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks.

These terms reflect our actual practices. If you have questions about any policy, contact our support team. We are here to help.

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